In plain language
- You can get a refund within 14 days of any purchase: monthly, yearly or lifetime.
- Paddle, our merchant of record, processes refunds. To ask for one, email support@sidewhisper.app or use the link in your Paddle receipt.
- A refund ends Pro on your account. Side Whisper keeps working on Free.
#1. Who processes refunds
Paddle is the merchant of record for Side Whisper Pro. It takes the payment, adds local VAT, sends the receipt and the invoice, and processes refunds.
#2. When you can get a refund
You can get a refund within 14 days of any purchase. That includes the monthly and yearly plans and the lifetime license.
#3. How to ask for a refund
Email support@sidewhisper.app and say you want one, or use the link in the receipt Paddle sent you. There is no form and no survey.
#4. What happens to Pro
A refunded subscription or lifetime license ends Pro on your account. Side Whisper keeps working on Free. Items over the Free limits stay readable, and you can still delete them.
#5. The free trial
The 14-day Pro trial asks for no card, so there is nothing to charge or refund. When it ends, you are on Free.
#6. Changes to this policy
We will update the version and the date at the top of this page when this policy changes.
#7. Contact
Questions about refunds: support@sidewhisper.app.